Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. Such as;

• Chest pains
• Sudden onset of shortness of breath
  Or deterioration from your usual breathing if you usually suffer from shortness of breath
• Collapse or unconsciousness
• Signs of a stroke; face drooping, unable to raise arm/arms, slurring speech, confusion, loosing balance
• Severe bleeding / bleeding that can not be stopped
• Choking

Not an emergency - Contact NHS 111 Either by telephone or visit NHS 111 Online, here you will be able to access screening questionnaires and immediate advice. NHS 111 online will signpost you to call NHS 111 if required.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

If the practice is closed, any prescription request received electronically will not be reviewed or actioned until the next working day. Please allow 2 working days for any request to be processed. This does not include time for a pharmacy to prepare your order. 

If you are in urgent need of your usual medication, and can not wait until we are open, your local pharmacy or NHS 111 will be able to issue you with an emergency supply.

Protected Learning Time (PLT) sessions are provided for staff by the ICB. Primarily these sessions are aimed at GPs. GPs are often required to attend meetings and locality training events away from the surgery on PLT days.  This is why GP surgeries across North West Leicestershire close on the same afternoon. The ICB also provide sessions and training for admin and support staff.

When we are closed, we use the opportunity for staff meetings and internal training. Emergency clinical cover is provided by Derby Healthcare United. Our Phone lines will redirect you to this service. 

Please find below the planned dates when service will be reduced or we will be closed for the afternoon: