MESSAGE TO PATIENTS 19/11/2020

As you may know, COVID cases within our area are on the rise. Because of this we are experiencing a reduction in the services we are able to offer due to staff isolation requirements. This is affecting the patient services team as well as the clinical team.

We are sorry that we cannot offer the number of appointments we would like to and you may have a longer wait on the telephone.

If you are calling regarding a routine problem that is not requiring medical attention today, we ask that you seek alternative sources of help such as a local pharmacy, 111 or self-care options.

If it is an admin query, it may be easier for you to send us an email to: castledoningtonsurgery@nhs.net

We would like to thank you all for your continued support and co-operation during these difficult times.


Had a positive experience? We would love to hear what you have to say.


Download our FLU CONSENT FORM

 



August update - how we are working

IF YOU HAVE HAD SYMPTOMS OF

A NEW PERSISTENT COUGH

OR

A HIGH TEMPERATURE

OR

LOSS / CHANGE OF TASTE OR SENSE OF SMELL...

- DO NOT ATTEND THE PRACTICE. 

- SELF ISOLATE AND VISIT NHS 111 ONLINE (111.nhs.uk)

This advice could not be clearer.

If you ignore this, you are putting staff and patients at risk, including those who are in the highest risk categories.

Please note the surgery door now has a video entry system installed and you will have to press a button to alert reception to allow access.  Please read the questions on the door before pressing the button. 

 


Responding to NHS England’s letter to GP practices about access to GP services
Letter from the LMC


School children & shielding letter requests

We are unable to provide letters for children confirming they should be exempt from attending school. Please see our attached letter to parents/carers and teachers. 

School children and shielding letter requests

Flu Clinics (Adults)

Due to the challenges posed by COVID-19 the flu clinic process will be different this year.  Eligible patients will be invited to book a flu jab appointment and will receive instructions on how the clinic will run and the safety precautions they will need to follow. 

We do not receive the flu vaccines until October this year so clinics will not start until then. Invites will be sent out in due course.

Blood Tests

We have a VERY LIMITED capacity for blood tests to be performed at the practice.

To be seen quicker, we are asking all patients to use the online SwiftQueue system to book appointments for blood tests at alternative locations such as Royal Derby Hospital in the first instance.

Click Here to Book Your Blood Test

Mental Health & Wellbeing Workbook

The attached document is a collection of resources and websites for patients/carers and their families.

Mental Health and Wellbeing Workbook

Hearing Aid Batteries

We are unable to provide hearing aid batteries via reception.

The Hearing Aid Service is now able to send them out directly to you.

Please call 0116 258 6230 or email hearingservices@uhl-tr.nhs.uk

Coronavirus testing for patients

If you have Symptoms - GET A TEST

For patients in Leicester, Leicestershire and Rutland, the test could take place either at our permanent test centre at Birstall Park and Ride or at a mobile testing unit (MTU).

To book an appointment visit:
https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested

In need of some help?

NHS Volunteer Responders: you can submit a live referral for an individual that needs support or an NHS service that requires volunteers providing they meet the referring criteria at https://www.goodsamapp.org/NHSreferral or on 0808 196 3382.


(1) Volunteers can provide: Check in and chat support – short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation (note, this is not mental health advice);

(2) Community support – collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home;

(3) Patient Transport – transport to take patients home who are medically fit for discharge.


Health at home – is a webpage that gives them an overview of NHS services that are available, such as how to order repeat prescriptions online and get them delivered (https://www.goodsamapp.org/NHSreferral).

Mental Health Support - website containing various helpline information including Samaritans, Turning Point, Childline, Night line (for university students), etc.

https://www.startaconversation.co.uk/get-help-now


Public Health England have provided some guidance on looking after mental health and wellbeing during the COVID-19 pandemic

Local councils are working with voluntary sector organisations and local communities to support residents in the response to COVID-19. You can signpost them to https://www.gov.uk/find-local-council, where they can locate their council and associated website where they can find all this information

The government has provided advice on employment and financial support on their website: https://www.gov.uk/coronavirus

Help beat COVID...


Platform Randomised trial of INterventions against COVID-19 In older peoPLE (PRINCIPLE)

The PRINCIPLE Trial needs the help of every GP, general practice, primary and social care professional in the country.

PRINCIPLE is the National NIHR Urgent Public Health Prioritised trial evaluating possible treatments for COVID-19 in primary care, and endorsed by the CMOs of all four nations. The trial aims to find out whether early treatment in the community speeds recovery and reduces the need for hospital admission for those with COVID-like-Illness.

PRINCIPLE will enroll patients with symptoms of COVID-19 for less than 15 days, (with or without a positive SARS-CoV-2 test), and:

  • Aged 50 or over with underlying health conditions.
  • Aged 65 and over, with or without underlying health conditions.

EveryGP practice across the country can now contribute by identifying and signposting patients to the study. Please direct potential participants aged 50 and over with symptoms of COVID to self-screen via the website (https://www.phctrials.ox.ac.uk/principle-trial). The study team can also help people navigate participation by telephone if this is preferred: They should call 0800 138 0880 for telephone support.

We urgently need more of those who are still contracting the disease to be given the opportunity to participate in the trial. Fortunately, this innovative study is now available to every eligible person throughout the UK, as patients can now also be recruited centrally.

Every patient included in the study will be a massive contribution to our discipline’s flagship PRINCIPLE Trial, and will be one step closer to generating sorely needed evidence to find treatments for COVID-19 and underpin the best possible care we can give to our patients.



 

Website and Services

Our website has been updated to reflect the current situation where possible.

Some services have been reduced and/or suspended until further notice.

Services affected but are not limited to:

  • GP and nurse appointments - reduction in overall capacity and removal of face to face assessments where appropriate
  • Blood tests/phlebotomy - service limited to essential and urgent testing
  • Test results telephone line - suspended 
  • Private medical assessments - suspended 
  • Online appointment requesting - suspended 

(Site updated 20/11/2020)
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