Important changes to our appointment system

Following the ease of COVID-19 restrictions, nationally GP practices have been increasingly overwhelmed by the ever-rising demand put on their services. Castle Donington Surgery is no exception. We share your frustrations with regards to your difficulties booking GP appointments. Unfortunately, the demand is currently higher than our capacity.

In response to your feedback, we are changing our appointment system to offer improved safety and more appropriate access to care. We hope that these changes will make it quicker and easier to access our services.

From 21 June 2021, our GP appointment system will be changing

We are introducing a system whereby all GP appointment requests will be reviewed by a doctor and prioritised by clinical need. Nurse and other appointment requests should still be made over the telephone.

Instead of ringing the surgery or coming to the practice, you will be able to submit your request online via our practice website: www.castledoningtonsurgery.co.uk. Here you will find a link to a simple form asking you what it is you require.

If you are unable to use or access the online form you will still be able to call the practice and speak to a member of staff who will complete the request on your behalf. These requests will go through the same triage system as the online request. Staff will NOT be able to directly book GP appointments.

All requests for doctor appointments will be reviewed by a GP within 24 working hours and you will be contacted with the outcome within 48 working hours. To ensure patients are getting the safest level of care, some routine requests may be arranged for a different working day to ensure urgent cases can be managed on the same day. If the doctor feels it is necessary to contact you as a priority we will be in touch sooner. If the doctor feels you need a face to face appointment they will arrange this. We will continue to maintain a strict infection control policy to keep patients and staff safe from the ongoing risk of COVID-19.

Benefits of submitting your request online

  • You can submit your request at a time more convenient to you.
  • You do not need to wait on the phone to speak to a member of staff.
  • As all appointments requests (via phone and online) will be reviewed by a doctor, there is no “first come, first served”.
  • You can provide more detail about your issue including photos, which could be useful to the clinician that will deal with your request.

Please note that the link on our website to submit your request will not be visible until 21 June 2021.

Please see below for a snapshot of what the medical assistance form will look like.



Vaccinations

On behalf of the North West Leicestershire Primary Care Network:

If you are registered with a GP Practice in North West Leicestershire and are yet to have your SECOND dose of Astra Zeneca, we will be holding a drop-in session at Measham Leisure Centre on Sunday 13th June, between 13:30 and 15:30. Please note, it must be at least 4 weeks since you had your first dose. No appointment is required. Please remember to bring your vaccination card with you.


Message to Patients 29 April 2021

We are currently experiencing a very high demand for appointments.

Please be aware that in addition to our usual services, we are also delivering COVID vaccinations, and this is having a considerable impact on the working of the practice.

We appreciate your understanding and cooperation during this difficult time and ask that you continue to treat our staff with courtesy and respect in all communications. We are working as hard as we can to help you.

We are in the process of implementing a new online triage service to try to improve access to appointments. We hope this will make the process of contacting the surgery quicker and more convenient. We will be updating the practice website with further information in the coming weeks.


COVID vaccination certification


We are unable to issue this certificate at the practice.

Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.

Proof of your vaccination status will be available on the NHSapp

The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.

Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may take up to 5 days to reach you.




Blood Tests

We have a VERY LIMITED capacity for blood tests to be performed at the practice.

To be seen quicker, we are asking all patients to use the online SwiftQueue system to book appointments for blood tests at alternative locations such as Royal Derby Hospital in the first instance.

Click Here to Book Your Blood Test


What are the benefits of self care?

Self-care is good for you and for the NHS. There are lots of benefits to self-care. We believe it’s:

Quicker - no need to wait for a GP appointment. You can buy the medicines you need over the counter at your local pharmacy or supermarket and have them ready to use at home.
Easier - many treatments can be bought without the need for a prescription at your local pharmacy or supermarket, often for much less than a prescription charge.
Simple - advice and information about self-care is widely available online. You can also call into any pharmacy for advice on the best treatment for your minor illness.
Considerate - self-care helps relieve pressures on GP practices, A&E

Click here to visit the Self Care Portal


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(Site updated 11/06/2021)
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