We are experiencing increasing demands upon all of our services. We are also experiencing significant unforeseen clinical staffing shortages.
To assist the shortage of appointments, the GP partners are working above and beyond providing extra appointments and also extra sessions in their own time. The partners are also funding extra sessions to be provided by trusted Locum GPs in a bid to help ease the demand.
As a practice, the whole clinical team is working together to provide an extra 5 hours of early morning appointments 1 day a week (Wednesday). This includes GPs, Nurses and our Phlebotomists.
Our staff also have access to a very limited number of appointments which are outside the usual opening hours and are located at various different places such as Rosebery Medical Practice in Loughborough or at Coalville Hospital. These appointments may even be on a weekend or late evening. Please let the receptionist know if you would like to attempt to book one of these.
We have also been made aware that our telephone system is also at capacity and is not able to cope with the demand. Patients are experiencing calls are being "cut off" and also the queueing system is erratic. We apologise for this and understand your frustration.
We have been talking to our system suppliers in a bid to fix these issues, however it seems there is no immediate fix. We are currently looking at funding options which will enable us to upgrade the system.
During this time we thank you for your understanding and patience.
Making the right choice
(Site updated 16/10/2019)