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Important changes to our appointment system

Following the ease of COVID-19 restrictions, nationally GP practices have been increasingly overwhelmed by the ever-rising demand put on their services. Castle Donington Surgery is no exception. We share your frustrations with regards to your difficulties booking GP appointments. Unfortunately, the demand is currently higher than our capacity.

In response to your feedback, we are changing our appointment system to offer improved safety and more appropriate access to care. We hope that these changes will make it quicker and easier to access our services.

From 21 June 2021, our GP appointment system will be changing

We are introducing a system whereby all GP appointment requests will be reviewed by a doctor and prioritised by clinical need. Nurse and other appointment requests should still be made over the telephone.

Instead of ringing the surgery or coming to the practice, you will be able to submit your request online via our practice website: Here you will find a link to a simple form asking you what it is you require.

If you are unable to use or access the online form you will still be able to call the practice and speak to a member of staff who will complete the request on your behalf. These requests will go through the same triage system as the online request. Staff will NOT be able to directly book GP appointments.

All requests for doctor appointments will be reviewed by a GP within 24 hours* and you will be contacted with the outcome within 48 hours*.  *This excludes Weekends. To ensure patients are getting the safest level of care, some routine requests may be arranged for a different working day to ensure urgent cases can be managed on the same day. If the doctor feels it is necessary to contact you as a priority we will be in touch sooner. If the doctor feels you need a face to face appointment they will arrange this. We will continue to maintain a strict infection control policy to keep patients and staff safe from the ongoing risk of COVID-19.

Benefits of submitting your request online

  • You can submit your request at a time more convenient to you.
  • You do not need to wait on the phone to speak to a member of staff.
  • As all appointments requests (via phone and online) will be reviewed by a doctor, there is no “first come, first served”.
  • You can provide more detail about your issue including photos, which could be useful to the clinician that will deal with your request.

Please note that the link on our website to submit your request will not be visible until 21 June 2021.

Please see below for a snapshot of what the medical assistance form will look like.

Vaccination Update 30/4/2021

SMS 2nd Vaccine text messages

Today we have sent 2nd vaccine text messages to those patients who attended the practice on the 18th Feb 2021 for their 1st vaccine. 

National Booking System Update

The booking system has now been updated. This update is allowing patients aged 42 and over to book their first vaccine. We are also getting reports that they have also included those patients who live immunosuppressed patients. 


Second Doses

Currently, North West Leicestershire has paused the vaccination schedule for 1st vaccines. This is to allow the work to continue and provide second doses for all those who are eligible.

Appointments are now being made available for those who are due their second vaccines both at Measham and the practice. 

Astra Zeneca / Oxford Vaccine

Currently, we are not able to offer the vaccine to the under 30s age group. We do not have access to alternative vaccines. We recommend patients keep attempting to use the national booking system.

First Vaccines - locally

If you are in any of these groups and have not yet been contacted, please get in touch with the practice as soon as possible.

Please telephone us and we will do our best to book the next available appointment at our Measham vaccination site or add you to a waiting list if there are no appointments.

Please also continue to use the national booking system.

 1 Residents in a care home for older adults and their carers
 2 All those 80 years of age and over Frontline health and social care workers
 3 All those 75 years of age and over
 4 All those 70 years of age and over Clinically extremely vulnerable individuals
 5 All those 65 years of age and over
 6 All individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
 7 All those 60 years of age and over
 8 All those 55 years of age and over
 9 All those 50 years of age and over

Derby Arena / Derbyshire

We are not a Derbyshire practice and have no system to book appointments for Derby.

If you receive a letter or text from the central NHS, this will give you access to Derby Arena, plus other larger sites.  You can also keep trying to book via the National Booking Website.


This work is ongoing, if you are housebound or have recently become housebound and not yet been vaccinated please let us know.

Vaccinations from the practice

Due to the ongoing vaccination work for care homes, housebound and those in more vulnerable groups we are no longer able to offer 1st vaccination appointments from the practice. DO NOT WAIT FOR A SURGERY APPOINTMENT

We will only be able to provide surgery-based vaccines for the most vulnerable of patients. 

All other patients will be asked to use the main North West Leicestershire vaccine site at Measham.

If you have travel issues, please refer to Castle Donington Volunteer Centre who are offering assistance to patients with transport difficulties. Tel 01332 850526


Front line health workers or those who work in social care

It is the responsibility of your employer to ensure you receive the vaccine. Please ask them to contact the Leicestershire General Hospital. If you need further information regarding occupational vaccines, please email

 Measham Vaccination Site Details

The North West Leicestershire vaccination hub is located at Measham Leisure Centre, 22 High Street, Measham, DE12 7HR.

We fully understand that the location of the hub is not ideal for some of our patients, however the location is beyond our control. As soon as alternative provisions can be made, we will update you. 

Scams and Fake Emails

We have been made aware of patients receiving emails with fake links to book Covid vaccinations.  As far as we are aware invitations are only being sent out by letter or a call from us.  If you are asked for any information other than your name and date of birth, it is unlikely to be a genuine invite. Never provide bank or payment details.

School children and shielding letter requests

We are unable to provide letters for children confirming they should be exempt from attending school. Please see our attached letter to parents/carers and teachers. 

School children and shielding letter requests

Blood Tests

We have a VERY LIMITED capacity for blood tests to be performed at the practice.

To be seen quicker, we are asking all patients to use the online SwiftQueue system to book appointments for blood tests at alternative locations such as Royal Derby Hospital in the first instance.

Click Here to Book Your Blood Test

Mental Health & Wellbeing Workbook

The attached document is a collection of resources and websites for patients/carers and their families.

Mental Health and Wellbeing Workbook

Hearing Aid Batteries

We are unable to provide hearing aid batteries via reception.

The Hearing Aid Service is now able to send them out directly to you.

Please call 0116 258 6230 or email

Coronavirus testing for patients

If you have symptoms - GET A TEST

To book an appointment visit:

or telephone 119

In need of some help?

NHS Volunteer Responders: you can submit a live referral for an individual that needs support or an NHS service that requires volunteers providing they meet the referring criteria at or on 0808 196 3382.

(1) Volunteers can provide: Check in and chat support – short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation (note, this is not mental health advice);

(2) Community support – collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home;

(3) Patient Transport – transport to take patients home who are medically fit for discharge.

Health at Home – is a webpage that gives them an overview of NHS services that are available, such as how to order repeat prescriptions online and get them delivered (

Mental Health Support - website containing various helpline information including Samaritans, Turning Point, Childline, Night line (for university students), etc.

Public Health England have provided some guidance on looking after mental health and wellbeing during the COVID-19 pandemic

Local councils are working with voluntary sector organisations and local communities to support residents in the response to COVID-19. You can signpost them to, where they can locate their council and associated website where they can find all this information

The government has provided advice on employment and financial support on their website:

Help beat COVID...

Platform Randomised trial of INterventions against COVID-19 In older peoPLE (PRINCIPLE)

The PRINCIPLE Trial needs the help of every GP, general practice, primary and social care professional in the country.

PRINCIPLE is the National NIHR Urgent Public Health Prioritised trial evaluating possible treatments for COVID-19 in primary care, and endorsed by the CMOs of all four nations. The trial aims to find out whether early treatment in the community speeds recovery and reduces the need for hospital admission for those with COVID-like-Illness.

PRINCIPLE will enrol patients with symptoms of COVID-19 for less than 15 days, (with or without a positive SARS-CoV-2 test), and:

  • Aged 50 or over with underlying health conditions.
  • Aged 65 and over, with or without underlying health conditions.

Every GP practice across the country can now contribute by identifying and signposting patients to the study. Please direct potential participants aged 50 and over with symptoms of COVID to self-screen via the website ( The study team can also help people navigate participation by telephone if this is preferred: They should call 0800 138 0880 for telephone support.

We urgently need more of those who are still contracting the disease to be given the opportunity to participate in the trial. Fortunately, this innovative study is now available to every eligible person throughout the UK, as patients can now also be recruited centrally.

Every patient included in the study will be a massive contribution to our discipline’s flagship PRINCIPLE Trial, and will be one step closer to generating sorely needed evidence to find treatments for COVID-19 and underpin the best possible care we can give to our patients.

Urgent Mental Health Access 

0116 295 3060 - 24hour NHS phone support for all urgent mental health needs

Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.

The new mental health Central Access Point  (CAP) phone service, which went live on Friday, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.

Launched as a timely intervention at the height of the COVID-19 outbreak, it offers an alternative to NHS 111, the emergency department and other urgent and non-urgent services for people with urgent mental health needs.

As well as helping to provide assessments and early interventions where needed, the service aims to help reduce the pressure on other services, particularly emergency services, allowing them to focus resources on the COVID-19 response.

The CAP was developed in response to feedback from service users, NHS staff and stakeholders county-wide as part of an ambitious programme of all-age mental health service improvements by the Trust.

The roll-out of the service has been brought forward in line with a drive by NHS England and Improvement to ensure anyone with an urgent need has telephone access to NHS support, advice and triage.

Who is the CAP service for?

The 0116 295 3060 service is for people of all ages across Leicester, Leicestershire and Rutland – including existing and previous service users and people who have never used  mental health services before. It also support carers, stakeholders and health and social care professionals looking for information and advice.

Calls are answered by call handlers and triaged by a nurse who will assess the urgency and the caller’s need.  If an individual requires an assessment, they will be referred to the appropriate service, such as a community mental health team or LPT’s crisis and home treatment team. The team is also supported by a consultant psychiatrist.

GPs¸ social care providers and other agencies referring in to LPT services should continue to refer patients through the existing referral pathways.

  • The CAP phone service* is not an emergency service. Where people have immediate, serious and life-threatening emergency mental and/or physical health needs, for example if an individual has taken an overdose or is in imminent danger of physical harm, they should attend A & E or call 999 for the appropriate emergency service.

*Local call rate. Please refer to phone provider for details of charges

Information about national, local and online non-urgent mental health support is available on the LPT website

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