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Appointments:

ANYONE WITH COVID RELATED SYMPTOMS SHOULD NOT ATTEND THE PRACTICE, EVEN IF YOU HAVE A PRE-BOOKED APPOINTMENT. YOU MUST VISIT NHS 111 ONLINE

• Telephone First. All appointments will initially be by telephone. This will allow us to triage all problems and address them by phone or video consultation if appropriate. If the doctor or nurse decides they need to physically examine you, this will be arranged by the clinician involved.
• If you have any specific communication needs please let us know by phone or email.
  
  
• Some appointments can be booked without triage for practical procedures such as blood tests or cervical screening.
  
  
• We attempt to contact all patients who have pre-booked face-to-face appointments the working day before the appointment to ensure they have NO COVID related symptoms. If we are unable to reach you, we will send you a reminder text message.
  
  
• Attending Face-to-face appointments;
  • To reduce the length of time people are in the building we are asking anyone who is attending for a face-to-face consultation to arrive at their appointment time.
  • You may be asked to wait outside or in your car if you arrive early.
  • If you arrive late, you may be turned away and asked to wait outside / in your car. The clinician will then call you to rearrange a time. This may not be the same day due to capacity and room planning.
• Chronic disease management for asthma, COPD and diabetes, etc. is taking place primarily by phone consultation and agreed face-to-face contact if needed.
  
  
• Please be aware that a number of normal services that we provide still remain unavailable such as joint injections, earwax removal

Existing appointments

• All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent or necessary at this time, it may be cancelled without re-scheduling.
• If the appointment needs to go ahead, wherever possible this will take place over the telephone.
• If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this.
• If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.

If we are unable to speak to you directly, a text message will be sent where possible. Please ensure that we have your up to date contact information.

Access to the Surgery

PLEASE USE THE HAND SANITISER PROVIDED WHEN ENTERING THE BUILDING

• Access to the building will be restricted to the patients who have been invited for an appointment by a clinician. The door will be closed, please use the video intercom to inform reception of your arrival. 
  
  
• Face coverings (non-surgical) are now required to be worn by anyone entering the building. The practice is not responsible for providing these coverings.
  
  
• Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises and telephone the patient services team.
  
  
• Only the patient with the appointment will be allowed into the building, unless they require a carer or parent/guardian to attend with them.

Home visits

• Home visits may be requested but there is no guarantee a GP will attend.
  
  
• All requests for visits will be triaged by telephone first.
  
  
• We ask for any visit request to be made before 10:30am.
  
  
• If there is a need for clinical examination then a visit will be arranged.
  
  
• Home visits may be passed on to our local acute visiting service.

Online Appointments

Due to all appointments requiring clinical telephone triage, national instruction dictates booking appointments online be suspended until further notice.

To book an appointment, please call reception.

Online Services

It is in the interest of patients and staff that we limit the people coming into the surgery. Although we can not allow appointments to be booked online, patients can order their medication. 

Valid forms of Photo ID need to be provided with all online applications and amendments. 

Due to COVID guidelines, we are asking patients to submit their completed forms electronically. This means printing off the relevant forms, completing them by hand and either scanning them or by taking a photo of each of the completed pages and emailing them back to us. Please also include copies of your ID. Email completed forms to; castledoningtonsurgery@nhs.net

We will then complete this process with a phone call to each of the patients requesting access. All copies of ID will be deleted as soon as the process has been completed. 

For those patients who can not return these documents electronically, please post all completed forms and copies of relevant ID directly to the surgery (or pop them in the post box located on the wall outside the practice). 

Online Access Patient Leaflet

Online Access Request Form

Online Access PROXY Request Form CHILDREN

Online Access PROXY Request Form

Midwife - 1st Contact

Messages and Reminders

As we have dramatically changed the appointment system to cope with the Coronavirus situation we are increasing the use of text messaging and emails to patients.  

We may contact you via text or email regarding your appointments, any rescheduling requirements or prescription queries or changes.