ANYONE WITH COVID RELATED SYMPTOMS SHOULD NOT ATTEND THE PRACTICE, EVEN IF YOU HAVE A PRE-BOOKED APPOINTMENT. YOU MUST VISIT NHS 111 ONLINE
- Telephone First. All appointments will initially be by telephone. This will allow us to triage all problems and address them by phone or video consultation if appropriate. If the doctor or nurse decides they need to physically examine you, this will be arranged by the clinician involved.
- If you have any specific communication needs please let us know by phone or email.
- Some appointments can be booked without triage for practical procedures such as blood tests or cervical screening.
- We attempt to contact all patients who have pre-booked face-to-face appointments the working day before the appointment to ensure they have NO COVID related symptoms. If we are unable to reach you, we will send you a reminder text message.
- Attending Face-to-face appointments;
- To reduce the length of time people are in the building we are asking anyone who is attending for a face-to-face consultation to arrive at their appointment time.
- You may be asked to wait outside or in your car if you arrive early.
- If you arrive late, you may be turned away and asked to wait outside / in your car. The clinician will then call you to rearrange a time. This may not be the same day due to capacity and room planning.
- Chronic disease management for asthma, COPD and diabetes, etc. is taking place primarily by phone consultation and agreed face-to-face contact if needed.
- Please be aware that a number of normal services that we provide still remain unavailable such as joint injections, earwax removal
- All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent or necessary at this time, it may be cancelled without re-scheduling.
- If the appointment needs to go ahead, wherever possible this will take place over the telephone.
- If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this.
- If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
If we are unable to speak to you directly, a text message will be sent where possible. Please ensure that we have your up to date contact information.
Access to the Surgery
PLEASE USE THE HAND SANITISER PROVIDED WHEN ENTERING THE BUILDING
- Access to the building will be restricted to the patients who have been invited for an appointment by a clinician. The door will be closed, please use the video intercom to inform reception of your arrival.
- Face coverings (non-surgical) are now required to be worn by anyone entering the building. The practice is not responsible for providing these coverings.
- Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises and telephone the patient services team.
- Only the patient with the appointment will be allowed into the building, unless they require a carer or parent/guardian to attend with them.
- Home visits may be requested but there is no guarantee a GP will attend.
- All requests for visits will be triaged by telephone first.
- We ask for any visit request to be made before 10:30am.
- If there is a need for clinical examination then a visit will be arranged.
- Home visits may be passed on to our local acute visiting service.