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Practice Survey Reporting

The table below is the breakdown of our last patient questionnaire. We would like to thank everyone who took the time to complete this questionnaire.

Also attached is our Practice Action Plan.
Practice Action Plan

(please note - Some Questions have not been answered)

Q1. When did you last see a Doctor at the GP Surgery?

Standard Answer

In the past 6 months

84

Between 3 and 6 months ago

8

More than 6 Months ago

7

I have never been seen at my present GP Practice

0

Q2. How do you normally book your appointments to see a doctor or nurse at the surgery?

 

In person

30

By phone

61

Online

8

Doesn't apply

0

Q3. Which of the following methods would you like to use to book an appointment at the Surgery? Please tick all that apply.

 

In person

17

By phone

27

By fax

0

Online

48

No preference

7

Q4. In the past 6 months, how easy have you found the following?

 

a) Getting through on phone

 

Haven't tried

1

Easy

63

Not very easy

32

Don't know

0

b) Speaking to a Doctor on the phone

 

Haven't tried

35

Easy

48

Not very easy

7

Not at all easy

8

Don't know

0

c) Speaking to a Nurse on the phone

 

Haven't tried

78

Easy

11

Not very easy

2

Not at all easy

4

Don't know

2

d) Obtaining test results by phone

 

Haven't tried

45

Easy

46

Not very easy

1

Not at all easy

4

Don't know

1

Q5. In the past 6 months, have you tried to see a Doctor at short notice? By short notice, we mean on the same day or in the next two weekdays that the GP or Health Centre was open.

 

Yes

77

No

21

Can't remember

0

Q6. Think about the last time you tried to see a doctor at short notice. Were you able to see a doctor on the same day or in the next two weekdays that the GP or Medical Centre was open?

 

Yes

74

No

22

Can't remember

1

Q7. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that? Please tick all that apply.

 

There weren't any appointments

22

Times offered didn't suit

2

Appointment was with a Dr who I didn't want to see

7

A nurse was free but I wanted to see a Dr

0

Another reason

1

Can't remember

4

Offered phone call but wanted a face-to-face appointment

0

No response

64

Q8. How easy was it to get an appointment for the time you wanted?

 

Not very easy

30

Fairly easy

34

Very easy

8

Didn't want a specific time

21

Q9. How easy was it to get an appointment with the GP you wanted to see?

 

Not very easy

50

Easy

32

Did not want to see a specific GP

12

Q10. How easy do you find getting into the building at the surgery?

 

Easy

98

Not very easy

1

Not at all easy

0

Q11. How clean is the surgery?

 

Clean

95

Not very clean

0

Not at all clean

0

Don't know

1

Q12. In the Reception Area, can other patients overhear what you say to the Receptionist?

 

Yes, but don't mind

57

Yes and am not happy about it

37

No, other patients can't overhear

1

Don't know

4

Q13. How helpful do you find the receptionists at the Surgery?

 

Helpful

88

Not very

2

Not at all

8

Q14. How long after your appointment time do you normally wait to be seen?

 

I don't normally have appointments at a specific time

4

I am normally seen on time

1

Less than 5 minutes

4

5 to 15 minutes

41

15 to 30 minutes

37

More than 30 minutes

10

Can't remember

1

Q15. How satisfied are you with the opening hours at the surgery?

 

Satisfied

66

Neither satisfied nor dissatisfied

10

Quite dissatisfied

11

Very dissatisfied

7

Don't know opening hours

1

Q16. Do you know when the surgery is open?

 

a) Before 8am

 

Yes

58

No

24

Sometimes

1

Don't know

12

b) At lunctime

 

Yes

48

No

22

Sometimes

0

Don't know

25

c) After 6.30pm

 

Yes

5

No

60

Sometimes

0

Don't know

31

d) On Saturdays

 

Yes

2

No

70

Sometimes

5

Don't know

20

e) On Sundays

 

Yes

2

No

75

Sometimes

2

Don't know

17

Q17. The last time you saw a Dr at the surgery, how good was the Dr at each of the following?

 

a) Giving you enough time

 

Good

92

Poor

0

Very poor

5

Doesn't apply

0

b) Asking about your symptoms

 

Good

87

Poor

4

Very poor

5

Doesn't apply

0

c) Listening

 

Good

91

Poor

0

Very poor

4

Doesn't apply

0

d) Explaining tests and treatments

 

Good

79

Poor

1

Very poor

4

Doesn't apply

10

e) Involving you in decisions about your care

 

Good

74

Poor

5

Very poor

5

Doesn't apply

10

f) Treating you with care and concern

 

Good

89

Poor

2

Very poor

4

Doesn't apply

0

g) Taking your problems seriously

 

Good

86

Poor

4

Very poor

5

Doesn't apply

1

Q18. How easy is it for you to get an appointment with a Practice Nurse at the surgery?

 

Haven't tried

27

Easy

50

Not very

10

Not at all

2

Don't know

4

Q19. Last time you saw a Practice Nurse at the Surgery, how good did you find the Practice Nurse at each of the following?

 

a) Giving you enough time

 

Good

74

Poor

0

Very poor

1

Doesn't apply

21

b) Asking about your symptoms

 

Good

62

Poor

1

Very poor

1

Doesn't apply

31

c) Listening

 

Good

68

Poor

0

Very poor

1

Doesn't apply

25

d) Explaining tests and treatments

 

Good

63

Poor

1

Very poor

1

Doesn't apply

27

e) Involving you in decisions about your care

 

Good

52

Poor

2

Very poor

1

Doesn't apply

40

f) Treating you with care and concern

 

Good

68

Poor

1

Very poor

1

Doesn't apply

24

g) Taking your problems seriously

 

Very good

61

Poor

0

Very poor

1

Doesn't apply

32

Q20. How important is it to you that you see a specific GP when coming to this practice?

 

Not at all important

21

Fairly important

45

Very important

31

Prefer not to say

0

Q21. How well do you know which days of the week your GP is available?

 

Well

34

Not at all well

30

Not very well

32

Q22. In the last 12 months, have you used any of the health services below instead of using similar services which might be available at your surgery?

 

a) Going to A&E at a hospital (instead of your GP)

 

During surgery hours

7

Outside surgery hours

7

Never

82

b) NHS Direct / NHS 111

 

During surgery hours

0

Outside surgery hours

21

Never

75

c) NHS Walk-In Centre

 

During surgery hours

2

Outside surgery hours

18

Never

71

d) Private Dr (that is not through the NHS)

 

During surgery hours

2

Outside surgery hours

4

Never

90

e) Family Planning Clinic

 

During surgery hours

2

Outside surgery hours

1

Never

92

f) Counsellor

 

During surgery hours

10

Outside surgery hours

0

Never

87

g) Chiropractor

 

During surgery hours

10

Outside surgery hours

0

Never

87

h) Physiotherapist

 

During surgery hours

12

Outside surgery hours

4

Never

81

Q23. Do you have any caring responsibilities for anyone within your family / household?

 

a) If yes - did you know that there are carers info packs available at reception?

 

Yes

11

No

60

b) are they aged

 

Under 16

7

17 - 25

1

26 - 54

1

55 - 74

5

75+

2

Q24. Are you receiving caring support from any of the following?

 

Relative(s)

5

Friend/neighbour(s)

0

Agency/home care

1

Not applicable

71

 

 

 

 

To help us analyse your answers please tell us a few things about yourself:

 

Are you male or female?

 

Male

25

Female

72

What age are you?

 

Under 16

0

17 - 24

4

25 - 34

11

35 - 60

48

60 - 74

24

Over 75

8

What is the ethnic background with which you most identify?

 

White British

88

White other

7

Mixed White & Black Caribbean

0

Mixed White & Black African

0

Mixed White & Black Asian

0

Indian

0

Pakistani

0

Bangladeshi

0

Black Caribbean

0

Black African

0

Chinese

0

Other

2

How would you describe how often you come to the practice?

 

Regularly

42

Occasionally

44

Very Rarely

11



 
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