Appointments

Except for emergencies you will always need to make an appointment to see or speak to a doctor.  We will always attempt to see URGENT MEDICAL problems on the same day, within safe working limits of the clinical team. You may be signposted elsewhere. 

Appointments can be made by telephoning the surgery on 01332 856050 (Option 1) between: 8:15am and 6:30pm.

Appointments can be made face to face via reception anytime after 08:30am. Staff will not be available to deal with your face to face requests before this time.

If you would prefer to speak to a doctor we also offer telephone consultations, just let the receptionist know when booking. 

Telephone consultations are designed for medication review, follow-up appointments or general problems where no examination is needed. However if the doctor feels they need to see you face to face, they will call you down to the surgery at an appropriate time.

Online Services and Appointment Booking 

Please see the Online Services tab

Home Visits

HOME VISITS ARE ONLY FOR PATIENTS WHO ARE BED/HOUSEBOUND AND/OR TERMINALLY ILL

Please come to the surgery if at all possible. We are better equipped to help you here. Remember we can see several patients at the surgery in the time it takes to do one home visit.

Visits are carried out after morning surgery from 12.30pm onwards. If you are able to attend morning surgery, you will be seen a lot sooner than waiting for a home visit.

If you need a home visit please try to telephone before 10:30am to enable the visits to be shared amongst the doctors. Visits after this time may be subject to triage by the Duty Doctor.

What is available

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

• Book or cancel appointments online
• Order repeat prescriptions online
• View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Castle Donington Surgery offers online appointment booking and cancellation services. Online prescription requesting is also available.

This means that you can book or cancel future appointments as well as order your usual medication at any time of the day or night.

Access to these services is both secure and strictly monitored. Misuse or abuse of the system will not be tolerated. The practice has the right to revoke any patient’s access to the system at any time without notice.

A username and password will be required to access the system. To register, come into surgery and inform reception. Your must provide photographic ID when registering or amending your account. The request has to be made in person. You will then be issued with your username and password.

Currently only pre-bookable appointments for GPs are available. All other appointments including on the day and nurse appointments have to be made via reception or the phone.

To Access the Online Booking Service Click Here.

Text messages consent

We are currently in the process of promoting the use of text Messaging as an alternative method to conventional post.

We are asking patients to provide two levels of consent to messaging.

Appointment Information

This is usually in the form of appointment reminders. 1 day before your appointment with the Doctor or Nurse, the appointment system will send you an appointment reminder.

If you are happy for this to happen, please inform a member of staff or please fill out the consent form.

Additional information

We are also asking patients to provide consent to receive additional information via text or email. This additional information may be the outcome from your recent tests, requests for you to book a follow-up appointment, advice on further treatment or notifying you may need a prescription etc.

Again we are asking patients to provide express consent, without it we will send you this information by a traditional post methods.

If you wish to consent please inform a member of staff or the GP at your next visit.