Castle Donington Surgery53 Borough StreetCastle DoningtonDerby, DE74 2LBTel: 01332 856 050
Except for emergencies you will always need to make an appointment to see a doctor. We will always see URGENT MEDICAL problems on the same day.
Appointments can be made either by calling at reception or by telephoning the surgery on 01332 856 050 (Option 1) between: 8:15am and 6:00pm.
Morning telephone consultations are designed for medication review, follow up appointments or general problems, where no examination is needed. However if the doctor feels they need to see you face to face, they will call you down to the surgery the same morning.
Early morning surgery appointments are designed for people who find it difficult to attend surgery during normal opening hours. These appointments are pre-bookable only. No early morning surgery appointments will be given on the day.
Please come to the surgery if at all possible. We are better equipped to help you here. Remember we can see several patients at the surgery in the time it takes to do one home visit.
Visits are carried out after morning surgery, if you are able to attend morning surgery, you will be seen a lot sooner than waiting for a home visit.
If you need a home visit please try to telephone before 10:30 am to enable the visits to be shared amongst the doctors. Visits after this time may be subject to triage by the Duty Doctor.
HOME VISITS SHOULD ONLY BE FOR PATIENTS WHO ARE BED/HOUSEBOUND AND/OR TERMINALLY ILL
It may be possible to speak with a doctor between 11:30am and 11:45am.
Telephone consultations are designed for medication review, follow-up appointments or general problems where no examination is needed.
Castle Donington Surgery offers Online Appointment Booking and Cancellation services. Online prescription requesting is also available.
This means that you can book or cancel future appointments as well as order your usual medication at any time of the day or night.
Access to these services is both secure and strictly monitored. Misuse or abuse of the system will not be tolerated. The practice has the right to revoke any patient’s access to the system at any time without notice.
A username and password will be required to access the system. To register, come into surgery and inform reception. Your must provide Photographic ID when registering or amending your account. The request has to be made in person. You will then be issued with your username and password.
Currently only pre-bookable appointments for GPs are available. All other appointments including on the day and nurse appointments have to be made via reception or the phone.
To Access the Online Booking Service Click Here.
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
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